KAY Outlet

Latisha Porter

5 months ago

Maria was so helpful and patient! I went in thinking I wanted a specific style and she showed me other options and I fell in love with my new ring! My son also got an upgrade to his earrings. Great experience so glad we stopped in! Maria is the best!

TLM

5 months ago

Sterling's customer service is amazing. I was looking for a Christmas gift for my grandmother & what caught my eye made me think whether I wanted to buy the same piece for my grandmother, mother, sister & myself to share. Sterling was patient while I decided, answered my questions and did not pressure me into a sale. I appreciated his service so much that I referred my brother to make a purchase the next day. Please give him a raise. He represents Kay's well!!

Mariah F

3 months ago

Christopher was great! Very informative, patient and made the process super easy. Excited to get our rings and come back in the future for any jewelry needs. Thanks Christopher!

Mohammed Abdul Mutalib

6 months ago

I recently visited Kay Jewelers and worked with one of their sales associates name Sterling w, and I was genuinely impressed with the level of service I received. The salesperson was friendly, knowledgeable, and patient throughout the entire process. He took the time to understand what I was looking for and explained the differences between various options without making me feel rushed or pressured. He offered helpful suggestions, answered all my questions, and made sure I felt confident in my purchase. His professionalism and warm attitude made the experience enjoyable. Because of the excellent customer service, I felt comfortable choosing the perfect piece of jewelry. Overall, the salesperson provided outstanding service, and I would happily return to Kay Jewelers for future purchases.

William Rankin

3 months ago

Sharon was so amazing, very knowledgeable and helpful finding the perfect Valentines gift for my partner. Once I told her my budget and what stones I wanted she showed me all the pieces that fit my criteria. Absolutely will be returning next year and hoping for more unique pieces like the one I found 🤞 …

Chiquetta Simon

5 months ago

Maria was awesome. My 9 year old son wanted a chain for his name pendant that was not too long like the one that it came with and she was so patient with us and worked to help us find the perfect one for him. She was very attentive to his every request from the length to the thickness of the chain. Thanks for your awesome service.

Julienne Parreno

3 months ago

Chris was extremely patient and helped me find the perfect pair of diamond earrings. He explained what everything meant and ensured I had the best experience. I felt no pressure to purchase anything and Chris took the time to make sure the piece matched my style! The experience was thoughtful and relaxed. I couldn't be happier and would highly recommend!

Kavya Krishnamurthy

3 months ago

I bought a diamond ring from the Norfolk Premium Outlets, and Maria was an amazing salesperson. The store was extremely busy, but she stayed patient, really understood the style we liked, and even brought out additional rings we hadn’t noticed earlier. Her attention to detail and friendly approach made the whole experience smooth and enjoyable. Highly recommend asking for Maria if you visit!

Clayton Laurent Jr

2 months ago

Major Major shoutout to my man Christopher Hodge Aka Chris! He was extremely pleasant, helpful, and knowledgeable about the jewelry he was showing me. 10/10 experience and I definitely will be doing some more shopping with him in the future. Thanks again for making this purchase simple and easy!

Alyssia Tyler

3 months ago

Came into Kay’s this evening to purchase earrings for myself and Chris the salesperson was extremely pleasant from entrance to exit. Chris went above and beyond to meet my expectations and I left with a very proud and satisfying purchase…. Thank youuuuu Chris!